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13069 Orono Parkway
P.O. Box 430
Elk River, MN 55330-0430
Phone: 763.441.2020
Fax: 763.441.8099
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ERMU Customer Service Manager Receives National Rising Star Award

Commissioner Daryl Thompson; Jennie Nelson;
Commissioner Al Nadeau; Commissioner John Dietz


News Release from American Public Power Association — Jennie Nelson, customer service manager at Elk River Municipal Utilities in Elk River, Minn., received the American Public Power Association’s Robert E. Roundtree Rising Star Award at the Association’s national conference in Minneapolis, Minn. This award is a scholarship presented to future leaders in public power. The recipient receives a stipend to travel to an APPA conference or training program to advance their education and development in public power.

 Nelson started at the utility in 2011 as a customer service specialist and immediately grasped the values of public power. She recognized that customer service is the overarching touch point with customers. She has come up through the ranks in the last four years and has gained the respect and support of her direct reports, fellow employees, management, and the utility’s commission. 

The leadership style that Nelson has developed is one of honesty, integrity, and forwardness. She quickly and professionally addressed any issues relating to her rapid ascension to her current position. She then rolled up her sleeves and lead by example. She not only gained the respect and support of her direct reports, but also that of the management team and the Utilities Commission. Nelson has become the company resource of all things customer service for ERMU employees.