FAQ

Q. How do I sign up for new electric service or stop existing service?

A. Please call the Utilities office at (763) 441-2020 between 8:00am and 4:30pm no later than 2 business days before you move in or close on the property. We will need to collect contact and mailing information, as well as review your services with you. If it is difficult for you to contact us during these times, please contact us by email at customerservice@elkriverutilities.com.

Q. How do I replace my trash can or recycling bin?

A. There is a form on this website that you can use, or call the utility office at (763) 441-2020 or email us at customerservice@elkriverutilities.com. We will need to know the address, the trash can size ( 32, 60, or 90 gallons) and your usual trash service date. We will also need to know if you are just needing to replace a damaged container, or changing sizes, or both. Please call at least 48 hours prior to your scheduled pick up date if Allied is your trash provider, or by Monday if Randy's is your trash provider, so we can arrange for the hauler to deliver the replacement container and pick up the old container. (Please note that if you have Allied services the new container will be delivered on your regularly scheduled trash date, and Randy's only delivers containers on Wednesdays.) You will need to leave the old container at the curb.

Q. How can I pay my bill?

A. We accept cash, checks, money orders, credit card and debit cards.   You can mail or hand deliver your check or money order payment to our office or one of our dropboxes located in front of our office or on Railroad Dr.  You can also pay using your credit card, debit card or electronic check online from the home page of our website or call  toll free 1-877-781-1008 and follow the prompts to complete the transaction.

Q. How do I report a street light out or damaged?

A. We will need to know the street address location, the side of the street that the light is on (North, South, East, or West), the street light number (if you can) that is located five feet up on the street pole on a metal plate. This information can be sent in an email to customerservice@elkriverutilities.com, called in to our office at (763) 441-2020, or on a request link on this website.

Q. Directions to Utility office

A. We are located at 13069 Orono Parkway right next to City Hall.

If you are coming from the West on Hwy 10, turn right on Joplin St. Proceed on Joplin to Orono Parkway and turn left. Follow Orono Parkway to the City Hall/Municipal Utiliity complex. Turn left into the parking lot and we are located on the right hand side at the far end of the building.

If you are coming from the East on Hwy 10, turn left on Main Street. Proceed on Main Street to Orono Parkway and turn right. Follow Orono Parkway to the City Hall/Municipal Utility complex. Turn right into the parking lot and we are located on the right hand side at the far end of the building.