13069 Orono Parkway
P.O. Box 430
Elk River, MN 55330-0430
Phone: 763.441.2020
Fax: 763.441.8099
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Cold Weather Rule

 

*You must qualify for the Cold Weather Rule through the state income guidelines. To see if you qualify, please click here. If you do not qualify, you must contact our office at 763.441.2020 to set up an acceptable payment arrangement.*

File PDFDownload the Cold Weather Application 

 

Cold Weather Rule: Application for Winter Disconnect Protection
Read the enclosed notice of customer rights and possible assistance before completing this form.
IF YOU CAN’T PAY YOUR FULL BILLS AND NEED TO MAKE SPECIAL ARRANGEMENTS TO SPREAD YOUR PAYMENTS, contact our office at 763-441-2020.

 

Inability To Pay Declaration Form
IF YOU CAN’T PAY YOUR FULL BILLS AND NEED COLD WEATHER PROTECTION FROM UTILITY SHUTOFF. Fill out this form and return it to your utility immediately. Minnesota Public Utilities Commission Cold Weather Rule provides that from Oct. 15 through April 15 a utility cannot disconnect a residential utility customer for nonpayment if you enter information, and keep current with, a mutually agreed upon arrangement with the utility.

 

Notice of Residential Customer

Rights and Responsibilities
The Minnesota Legislature and Public Utilities
Commission have issued the Cold Weather
Rule. A utility must go through certain steps
before disconnecting a customer’s service. The
rule applies from October 15 through April
15 and if the disconnection affects the primary
heat source.


Cold Weather Rule
During the cold weather period, a utility may
not disconnect and must reconnect utility
heating service of a customer whose household
income is at or below 50 percent of the state
median income if the customer enters into and
makes reasonable timely payments under a
mutually acceptable payment agreement
with the utility that is based on the financial
resources and circumstances of the household;
provided that, a utility may not require a customer
to pay more than ten percent of the
household income toward current and past
utility bills for utility heating service.
A utility may accept more than ten percent of
the household income as the payment arrangement
amount if agreed to by the customer.
The customer or a designated third party may
request a modification of the terms of a payment
agreement previously entered into if
the customer’s financial circumstances have
changed or the customer is unable to make reasonable
timely payments.