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Residential Rate Step Definition:
First Step Rate = 0 – 9000 gallons per month.
Second Step Rate = 9000 – 15,000 gallons per month
Third Step Rate = Above 15,000 galons per month

Watering Restrictions

• No sprinkling allowed from 10:00 a.m. to 6:00 p.m.
• Those with even numbered addresses can sprinkle before 10:00 a.m. and after 6:00 p.m. on the even numbered days.
• Those with odd numbered addresses can sprinkle before 10:00 a.m. and after 6:00 p.m. on the odd numbered days.

Senior Citizens Billed on actual usage and can be lower than minimum rate. (62 and over upon application)
 
  Recycling is same day as garbage pickup.

Stickers for extra garbage can be purchased at the Utilities office for $2.00 each.
Extra recycling bins are available at the Utility Offices for $5.33 each.
For recycling or trash questions and concerns, please contact your hauler: Allied Waste 763-427-1688, Randys 763-972-3335

Where and How to Make Payments

• Mail or hand deliver to our office.
• Drop box options:
     - office lobby or outside our building entrance
     - across from the Post Office
• Automatic payment is available upon request.
• We accept cash, checks, or money orders. Your check will be electronically processed upon receipt.
• Sorry, no credit cards at this time.

There is a $20.00 charge for all returned checks. This is in addition to any fees your bank may charge and the state allowed electronic processing fee.

Billing Procedures and Policies
Elk River Municipal Utilities will send a delinquency notice to the customer after the due date has expired and when full payment has not been received. The notice will state that the bill is past due and services may be disconnected, as specified on the notice. If the bill is not paid or our office is not contacted to have satisfactory arrangements made, no further notice may be given. We may also hang a tag at the residence or place of business notifying you of possible disconnect due to nonpayment. There is a $20 handling charge if we have to hang this tag and it will be billed directly to your account.

There is a $50.00 disconnection/trip charge within the normal hours of 8:00 a.m. - 4:30 p.m. Monday - Friday. There is a reconnection charge after working hours of $100.00. No reconnects will be done after 8 p.m. For residential, commercial or industrial customers who are disconnected for nonpayment, a 2 month estimated utility bill deposit will be required before reconnection.